Popular science claims that millions of years ago, a natural phenomenon led to the mass extinction of the dinosaurs. Years later, the most superior of the animal kingdom dominated the earth. Humans with their intellectual capacity and their logical and reasoning ability transformed the world. They have become in control of almost anything and everything on earth, even of nature to some extent. As humans struggle to discover their origins and find meaning of their existence, there is also their endless attempt to find answers to everything that concerns their being. The life provided by nature has not been enough. Humans created their own needs and the solutions to satisfy these needs – thus, the birth of machines. But has the human intelligence gone overboard? Are we in the process of contributing to our own demise? Are we unconsciously creating the next inhabitants of the earth, robots perhaps?

Our world now has become so fast-paced making it difficult for an ordinary person to keep up. The demand for material things – be it a basic need or merely a want – has skyrocketed. Time became our enemy. For this reason, everything “instant” became appealing to us. We have become mechanical humans, unintentionally depending on machines to get us through the day. While this change makes life easier and more comfortable, we have to be careful so as not to be displaced by our own inventions. Emerging technologies such as robotics, artificial intelligence, 3D printing, and process automation have transformed the world and everything in it, including us. Technology has influenced the way we think, and yes, even the way we feel.  Hence, whether we like it or not, whether we are ready or not, and whether we accept it or not, it is a fact that these machines have invaded not only our workforce but our lifestyles as well.

As the man-machine dichotomy blurs, humans have constantly wrestled with the question of who possesses greater ability. The use of machines has undoubtedly served significant advantages in our way of living. With the aid of machinery, humans were able to predict and control the forces of nature. Workloads that are either too heavy or too delicate to be done by humans were effortlessly accomplished by machines. Additionally, in our modern world where speed matters the most, humans have relied on machines to do the fastest work and to deliver vast quantity of goods in no time. In some instances too, we depend on machines to decide for us and occasionally even think for us. Nevertheless, humans must bear in mind that the machines were invented by men, and not the other way around. While it is true that these machines can improve the speed, quality and cost of goods and services, they do not have the cognitive ability to think beyond what they are programmed to do. Machines, unlike humans, cannot process emotions; they do not possess intuition; they do not have common sense; and they cannot decide on unclear circumstances.

Still, machines have become an inevitable part of our daily lives, most especially in the workplace. That is why being up-to-date with technology is always a priority of almost every company. Extensive efforts on keeping up with technology and much focus on improving it have become an aspiration in any business. Little attention is given to the impact of these technology trends to employment and human interaction. The worldwide number of robots has increased rapidly in the past few decades, displacing a huge number of workers. It started with automating blue collar jobs. Then only a few years ago, white collar jobs also became at risk. Job vulnerability is no longer determined by occupational classifications; the decision is now based on whether the work is routine or not. With this technology trend and its impact now being strongly felt throughout the global economy, the questions are – how and where do we fit in?

The Analytics Trends by Deloitte gives a clear insight on the man-machine dichotomy and provides workaround for humans to adapt to technology. According to their study, the right approach is to see the big picture and work towards the future where man and machine complement each other to provide exceptional products and services. Rather than nurturing the fear that these machines will outsmart us, let us think of technology as a means of reshaping our workplace. Let us redefine our outlook and acknowledge with an open mind the positive attributions of the man-machine relationship. Instead of dwelling on job losses, let us look for strategies in which man and machine can work alongside each other. Moreover, humans must be aware of the characteristics that set them apart from machines. Creativity and emotions, for example, make man more superior than any machine. Let us use this to our advantage. The key is to not solely depend on machines to do the work for us. There should still be continuous learning and advancement of skills. Companies, businesses and institutions must retrain their workforce in order to adapt to the rapid changes in technology. Tasks must also be re-evaluated on which ones can best be performed by machines and which ones are to be carried out by humans.

Smart companies, like Infinit-O, will take account of this revolution early on and plan for a collaborative future between man and machines. Contact us to learn more about us.

Author: Outsourcing Insider

Outsourcing Insider consists of a team of regular blog contributors who writes topic about outsourcing and its relation to other industries like social media, finance, healthcare, sales and marketing, contact centers, and data and research.