Posts tagged "XRX"

Contact Center Developments Encompass Businesses Conducted on a Virtual Scale

The call center industry has been present in the market for so many years already and its extensive presence in the industry has promoted innovation and expansion within the industry. This has brought about changes in the market, especially now that companies are constantly looking for ways on how to conduct their processes seamlessly and more efficiently. Part of its innovation as well, is the emergence of and virtual call centers and its acceptance into mainstream contact center processes. Xerox (NYSE:XRX) company Affiliated Computer Services (ACS) announced that it has entered into an agreement to acquire European customer service provider […]

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More Industries Turn To Back Office Outsourcing

Outsourcing of back office processes such as data entry services remains one of the easiest functions to outsource as more companies are learning, becoming a popular choice to outsource for various industries.  Back office outsourcing is now seeing increasing adoption among different verticals including the banking and asset management sectors. Almost a year ago, the banking industry drew attention as a report from research and consulting firm Marketsandmarkets found that US banks are outsourcing bank office processing duties at an increasing pace with growth estimates at $67.2 billion in 2015 from $38.1 billion in 2008, with IBM (NYSE:IBM) and Accenture (NYSE:ACN) […]

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Outsourcing Companies Bet On Healthcare Despite Security Concerns

If it’s not about healthcare reform, it’s about information technology.  Whichever the case, both indicate that healthcare outsourcing is expected to garner a lot of business this year – and healthcare outsourcing providers such as medical coding or medical billing companies know it. Taking into account recent results released by Indian software provider Tata Consultancy Services (NSE:TCS), the company took note that in its last quarter ending December 31st 2010, one of its key wins was a multi-million dollar, multi-year strategic partnership with a healthcare company to provide knowledge process outsourcing (KPO) services in clinical development. Meanwhile, fellow outsourcer and […]

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IBM vs. Indiana: Big Blue Makes Indiana See Red

The Big Blue is making the state of Indiana and its residents see red. In a series of events that began with the signing of a very profitable outsourcing deal between the state of Indiana and technology outsourcing company IBM, the deal has now ended up with IBM (NYSE:IBM) filing a countersuit against Indiana late last week in an affair that began as, well, somewhat good, to bad and now, to worse. The deal began with the best intentions in mind, from Gov. Mitch Daniels, who envisioned that the deal would make, “America’s worst welfare system better for the people […]

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2010 Trends on Outsourcing Strategies

Contrary to what some naysayers of outsourcing are saying, the industry is alive and well, and it seems that it’s going to stay for a long while yet. As mentioned in a previous article, competition in outsourcing is becoming very stiff now, what with the industry expanding, as is what professional services firm Pricewaterhouse Coopers surmised in its Jan, 2010 report. Everyone wants a piece of the cake, but when everyone’s toting the same salver, it’s a bit difficult to decide to whom to give a piece to. Which then begs the question: What strategies are some of the outsourcing […]

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