Posts tagged "Xerox"

Long-term Contracts Abundant in Outsourcing Industry

Positive feedback about outsourcing from businesses across the globe and its benefits are spread out in different mediums, among these would be on the websites in the form of testimonials, newsletters or industry blogs. There may be some companies who had a negative experience with outsourcing in the past, but this should not hinder them from exploring other opportunities that can be offered by the industry because the industry has evolved already. Outsourcing companies today have taken measures to ensure that their clients are satisfied and their concerns are being attended to with utmost urgency. There are outsourcing solutions providers […]

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Contact Centers Determined to Expand, Looks at Acquisitions

The contact center industry continues to work its way towards the core of other industries, making it now an essential part of a company’s processes. As the contact centers today seem like an essential part of a company, especially for those in the retail industry, outsourcing companies that provide call center services now look at ways how to capture the growing demand for contact centers. One way as to how outsourcing companies try to cope with the ever changing demand for contact center solutions would be to expand their service offerings. However, expanding one’s service offerings, through the modification of […]

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Contact Center Developments Encompass Businesses Conducted on a Virtual Scale

The call center industry has been present in the market for so many years already and its extensive presence in the industry has promoted innovation and expansion within the industry. This has brought about changes in the market, especially now that companies are constantly looking for ways on how to conduct their processes seamlessly and more efficiently. Part of its innovation as well, is the emergence of and virtual call centers and its acceptance into mainstream contact center processes. Xerox (NYSE:XRX) company Affiliated Computer Services (ACS) announced that it has entered into an agreement to acquire European customer service provider […]

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More Industries Turn To Back Office Outsourcing

Outsourcing of back office processes such as data entry services remains one of the easiest functions to outsource as more companies are learning, becoming a popular choice to outsource for various industries.  Back office outsourcing is now seeing increasing adoption among different verticals including the banking and asset management sectors. Almost a year ago, the banking industry drew attention as a report from research and consulting firm Marketsandmarkets found that US banks are outsourcing bank office processing duties at an increasing pace with growth estimates at $67.2 billion in 2015 from $38.1 billion in 2008, with IBM (NYSE:IBM) and Accenture (NYSE:ACN) […]

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Outsourcing Companies Bet On Healthcare Despite Security Concerns

If it’s not about healthcare reform, it’s about information technology.  Whichever the case, both indicate that healthcare outsourcing is expected to garner a lot of business this year – and healthcare outsourcing providers such as medical coding or medical billing companies know it. Taking into account recent results released by Indian software provider Tata Consultancy Services (NSE:TCS), the company took note that in its last quarter ending December 31st 2010, one of its key wins was a multi-million dollar, multi-year strategic partnership with a healthcare company to provide knowledge process outsourcing (KPO) services in clinical development. Meanwhile, fellow outsourcer and […]

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