It was English historian Edward Gibbon who said that that, “all that is human must retrograde if it does not advance”, and in outsourcing, this is likewise the case. As the end of the first quarter draws near, it is noticeable that business expansion among outsourcing companies have become more marked, and is in various different parts of the world. Companies are expanding their global presence in anticipation of more business in different fields such as legal process outsourcing (LPO), business process outsourcing (BPO) and information technology (IT) outsourcing. It is encouraging that the anticipation of the influx of business for the outsourcing industry has been steadily rising since the start of 2010. It would seem that despite the effects of the recession having barely begun to wane, outsourcing companies are still expecting a better outlook.

Competition is stiff in the outsourcing  industry, which is why outsourcers really have to perform in order to not just meet their clients’ expectations, but to exceed it.  Not to mention the sometimes extremely harsh public scrutiny that outsourcing companies are subjected to. Outsourcing companies are a dime a dozen now, and it’s easy to go from one to the other, especially if the one you’re with doesn’t deliver.  Just take a look at the Satyam (NYSE:SAY) - Punjab & Sind contract, which has now become the Wipro (NYSE:WIT) - Punjab & Sind bank contract.