Posts tagged "philippines"

Why is India Losing 70% of Call Center Business to the Philippines

Why is India Losing 70% of Call Center Business to the Philippines

India is losing 70% of its call center business to the Philippines and Eastern Europe. If this trend continues, India may lose up to $30 billion in foreign exchange revenue in the next decade unless it steps up to its competitors. Here are some reasons why.

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Manila Ranks Top 2 Outsourcing Destination in the World

Manila Ranks Top 2 Outsourcing Destination in the World

2014 is a great year for the Philippine Outsourcing industry. Tholons, a US-based strategic advisory firm for global outsourcing and investments, ranked Manila as the second best outsourcing destination in the world, with Bangalore still in the top spot for another year.

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Philippines’ Healthcare BPO Industry: 100,000 Employment Opportunities and $1 Billion Revenues By 2016

Philippines’ Healthcare BPO Industry: 100,000 Employment Opportunities and $1 Billion Revenues By 2016

By the end of 2016, the Healthcare Information Management (HIM) sector targets to achieve $1 billion in revenues and employment opportunities to 100,000 Filipinos.

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The Philippines set to take advantage of growth in the healthcare industry

The Philippines set to take advantage of growth in the healthcare industry

Despite the economic slowdown over the past five years, the healthcare industry has been able to maintain steady growth. This is especially true in the Philippines, where last year revenue derived from the outsourcing of healthcare and medical services to the country increased by 55 percent  to $430 million. And by the end of 2016 that number is expected to rise to more than $1 billion.

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Offshore Call Center Industry Faces Looming Threats to Future Opportunites

The Philippines has been declared as the top destination for the call center outsourcing industry after having surpassed its Indian competitors. There have been a couple of reasons provided as to why the Philippines is regarded as such. In an article published in Outsourcing Insider entitled “Philippine Contact Centers Surpass Indian Competitors”, we have discussed that what makes the Philippines a higher bargaining power is its manpower’s ability to speak and understand the English language very well. However, its Indian competitors have not been entirely neglected by business owners who are looking to delegate their customer service or voice support […]

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