Offshore Call Center Industry Faces Looming Threats to Future Opportunites
The Philippines has been declared as the top destination for the call center outsourcing industry after having surpassed its Indian competitors. There have been a couple of reasons provided as to why the Philippines is regarded as such. In an article published in Outsourcing Insider entitled “Philippine Contact Centers Surpass Indian Competitors”, we have discussed...
Industry Forecast for the Growth Rate of Healthcare Outsourcing
Over the past years, healthcare outsourcing has been discussed by different groups of people mainly because of the changes in the healthcare policies in the United States. The healthcare outsourcing industry may seem small as compared to the other branches of outsourcing, such as the call center outsourcing industry. The market for healthcare outsourcing is...
Outsourcing Explores New Grounds
Business process outsourcing solutions providers are usually looking for the best place to host their services from, and it is in fact the reason why there are actually countries that push to become the top outsourcing destination. In fact, countries are exhausting all possible measures, including seeking assistance from each of their own governments, to...
Contact Centers Must Invest in Training To Lessen Talent Pool Saturation
Companies providing call center services are usually the type of companies that conducts mass hiring to attend to the growing demand for customer service and for sales outsourcing. As companies, especially those businesses who need to maintain constant customer relation, a reliable team who will be the front-liner for their business is important. The search...
Philippines Continues to Attract Contact Center Providers
As reported in December 2010, just before the year of 2010 comes to an end, the Asian-country Philippines has already exceeded its Indian competitors when it comes to the area of contact center outsourcing. India usually comes to mind when outsourcing is being discussed, especially because of the cheap costs the Indian outsourcing firms offer...
Back-office May Soon Become a Front-liner for Outsourcing Industry
Customer service may have been the most common service to be outsourced by companies because companies, especially sales companies, highly value their customers. In any part of the globe, when it comes to customer service, companies really push for an outsourcing partner that will be able to assist them in providing exemplary customer service to...
How to Maximize Your Outsourcing Partnership
Companies have begun seeking the assistance of outsourcing companies for their company processes since the 70s. Since then it has gradually moved its way into the hearts of the companies from different industries. Come to the present day, it is possible that more than half of the total population of companies in the market today...
Contact Center Expansions Are A Good Source for Employment
There may be a negative notion that outsourcing takes away jobs from current employees in a particular company or agency, but it is not entirely in a negative light as outsourcing is also a good source for employment. When outsourcing companies open a new facility, it can be expected that vacant positions will not go...
Finance and Accounting Outsourcing And Emerging Outsourcing Destinations
India has been the top choice for many companies when they consider outsourcing mainly because of the benefits associated with outsourcing to India. However, it seems that this will not be the case for long as emerging destinations in the field of outsourcing, particularly in accounting outsourcing, are paving the way for companies to go...
Contact Center Outsourcing Companies Bet On the Philippines this 2011
Contact center outsourcing continues on its path of growth with the entry of 2011. Considering that the Philippines currently ranks first in terms of revenues in the call center outsourcing space according to forecasts by the Everest Group, the country has proven that it is well on its way in further improving its lot in...
Philippines Continues To Live Up To Offshoring Destination Of The Year Title
Offshoring in the Philippines continues to be promising despite the strengthening currency against the dollar. Long heralded as one of the most preferred destinations for call center outsourcing services, the Philippines currently holds high regard in the outsourcing space. Just this past week, the country has once again been named as the offshoring destination of...
Outsourcing Companies Grow Their Workforce On Philippine Soil
While outsourcing hubs, China and India, are currently leading in the outsourcing space, other destinations such as countries in Latin America and Southeast Asian country, Philippines, have seen their fair share of growth in outsourcing business coming through these past few months. The Philippines in particular, is seeing a number of expansions by outsourcing companies...
