The outsourcing of customer relationship management services may not be as high in demand as it was a few years ago, but then, according to a report by the Global Industry Analysts (GIA) global call center revenue is bound to reach $189.3 billion by the year 2015.  Which is why it is unsurprising that there are many countries gearing towards further development in the call center outsourcing space.

The economic downturn led many companies, especially those who don’t have existing outsourcing contracts, to consider outsourcing. But companies who already have outsourcing agreements are re-evaluating their outsourcing decisions with focus on risk management and business continuity.