BPO Pricing: Be Smart, Think Value
A primary reason why many companies use off-shore outsourcing companies is to take advantage of significant labor cost reductions. And the savings can be significant, – 30%, 50%, even 70%, depending on the type of resource and the local labor market. But, as important as they are, do not overemphasize labor costs. Look at the...
Infographic: The Benefits of Financial Services Outsourcing
Financial Services companies may look like that they have already covered all of their processes. Well, most hedge funds have but there are still some that still haven’t figured everything out. But nonetheless, hedge funds firm, regardless of their situations, have already discovered that they can tap the services of outsourcing companies to help them...
Shared Services Gaining Popularity, Traditional BPO Remains An Option
In most of the articles we have published, we have mentioned that the demand for business process outsourcing services has been stable. It is indeed stable, given the fact that companies are now the ones reaching out to solutions providers to seek assistance for different work processes such as customer service, finance and accounting, and...
Asian Countries as Main Contributor to IT Outsourcing Success
Asian countries have been known as an outsourcing region, especially having the Philippines as this is the leading destination for outsourcing services, mainly contact center outsourcing. This could be considered as old news because this has been reported so many times before. However, Asia is attracting a different kind of customers for their outsourcing services...
Philippines, India Remain Top Choices for Contact Center Outsourcing
The amount of outsourced work to the Philippines has significantly increased over the past couple of years. The types of work being outsourced to destinations such as the Philippines, India, Egypt and now, the other countries in the BRIC region – as they are considered to be emerging destinations as well – varies, ranging from...
Offshore Call Center Industry Faces Looming Threats to Future Opportunites
The Philippines has been declared as the top destination for the call center outsourcing industry after having surpassed its Indian competitors. There have been a couple of reasons provided as to why the Philippines is regarded as such. In an article published in Outsourcing Insider entitled “Philippine Contact Centers Surpass Indian Competitors”, we have discussed...
Outsourcing Explores New Grounds
Business process outsourcing solutions providers are usually looking for the best place to host their services from, and it is in fact the reason why there are actually countries that push to become the top outsourcing destination. In fact, countries are exhausting all possible measures, including seeking assistance from each of their own governments, to...
IT Outsourcing Sector Sees Green Pastures This Year
This year has been predicted to be a year for the IT outsourcing to advance and the demand for such type of services will also see an increase. IT operations have already proven its importance in any industry, especially with the current position of the market, having an exemplary and streamlined IT process is indeed...
Philippines Continues to Attract Contact Center Providers
As reported in December 2010, just before the year of 2010 comes to an end, the Asian-country Philippines has already exceeded its Indian competitors when it comes to the area of contact center outsourcing. India usually comes to mind when outsourcing is being discussed, especially because of the cheap costs the Indian outsourcing firms offer...
Back-office May Soon Become a Front-liner for Outsourcing Industry
Customer service may have been the most common service to be outsourced by companies because companies, especially sales companies, highly value their customers. In any part of the globe, when it comes to customer service, companies really push for an outsourcing partner that will be able to assist them in providing exemplary customer service to...
Medical Billing: Common Errors and How to Address Them
In the past, whenever medical billing was mentioned, a pile of paperwork would immediately come to mind. Companies faced numerous challenges in their medical billing processes including processing claim forms, where errors were abundant. With an increasing amount of transactions to be handled, it is highly likely for errors to happen, which is why preventive...
Outsourcing Companies See IT Solutions Providers As A Good Buy
In an industry like outsourcing, wherein there is a constant push towards development and expansion, mergers and acquisitions are commonplace. Outsourcing companies acquire other companies in order to grow and expand into related business domains that they can integrate with their business, in the hopes that such actions would yield more advantages than disadvantages. In...
