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Posts tagged "India"

Why is India Losing 70% of Call Center Business to the Philippines

Why is India Losing 70% of Call Center Business to the Philippines

India is losing 70% of its call center business to the Philippines and Eastern Europe. If this trend continues, India may lose up to $30 billion in foreign exchange revenue in the next decade unless it steps up to its competitors. Here are some reasons why.

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Offshore Call Center Industry Faces Looming Threats to Future Opportunites

The Philippines has been declared as the top destination for the call center outsourcing industry after having surpassed its Indian competitors. There have been a couple of reasons provided as to why the Philippines is regarded as such. In an article published in Outsourcing Insider entitled “Philippine Contact Centers Surpass Indian Competitors”, we have discussed that what makes the Philippines a higher bargaining power is its manpower’s ability to speak and understand the English language very well. However, its Indian competitors have not been entirely neglected by business owners who are looking to delegate their customer service or voice support […]

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Outsourcing Explores New Grounds

Business process outsourcing solutions providers are usually looking for the best place to host their services from, and it is in fact the reason why there are actually countries that push to become the top outsourcing destination. In fact, countries are exhausting all possible measures, including seeking assistance from each of their own governments, to become the destination that comes to companies’ minds when thinking of outsourcing parts, if not all, of their operations or administrative tasks. But one can notice that for every channel in the outsourcing industry, there is a particular country that is being scouted; for example, […]

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How to Maximize Your Outsourcing Partnership

Companies have begun seeking the assistance of outsourcing companies for their company processes since the 70s. Since then it has gradually moved its way into the hearts of the companies from different industries. Come to the present day, it is possible that more than half of the total population of companies in the market today have an outsourcing partner at hand. There are quite a number of companies that can attest that engaging with an outsourcing partner can be beneficial and pleasant since they themselves are currently outsourcing, or have already outsourced, a part of their company processes. But despite […]

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Finance and Accounting Outsourcing And Emerging Outsourcing Destinations

India has been the top choice for many companies when they consider outsourcing mainly because of the benefits associated with outsourcing to India. However, it seems that this will not be the case for long as emerging destinations in the field of outsourcing, particularly in accounting outsourcing, are paving the way for companies to go beyond India into other locations. According to a list provided by A.T. Kearney, India was the top outsourcing destination in 2010, but this does not mean that Indian providers are solely dominating the outsourcing industry. A.T. Kearney points out that the Middle Eastern companies are […]

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