Posts tagged "CTSH"

Contact Centers Take Measures to Improve Customer Relations

Not everyone is given the necessary set of talents and skills to engage in customer service, but for those who have them, it is important for them to maintain and improve their skill set to continuously provide good customer service. The market is changing and so are customer’s expectations. To ensure that call center outsourcing solutions providers keep up with the changes and rising customer expectations, companies push their contact center professionals to engage in trainings, seminars and conferences. Despite the methods employed by companies to maintain their performance, ContactBabel, a research firm focused on the contact center industry, still […]

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Infosys Disappoints: Economic and Operational Problems Affect Results

Expectations were high for the end of quarter results of India’s number two outsourcer, Infosys (NASDAQ:INFY). As the first of its peers to release quarterly results, the outsourcing company is responsible for setting the tone for India’s outsourcing sector. It was therefore a big disappointment when Infosys announced a 2.6% drop in profit for the period of April to June 2010. Prior to the release, forecasts were positive and the market was optimistic about the company’s results. According to a Reuters (NYSE:TRI) poll of brokerages, the company’s profit was expected to be at around 15.56 billion rupees or $330 million, […]

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Cognizant Outlook Bright; Emerging Ahead of Competitors

The big three of Indian outsourcing companies have a lot to evaluate, as their lower ranking rival Cognizant (NASDAQ:CTSH), is slowly starting to emerge ahead of the pack following the company’s first quarter results. This comes with the continued albeit slow rebound of the outsourcing market this year. Days before the release of Cognizant’s results, analysts were already forecasting a strong showing for the company with estimated revenue of $939.1 million or a revenue growth by up to 26%, especially with the solid results received from its other Indian rivals, Wipro (NYSE:WIT), Infosys (NASDAQ:INFY) and Tata Consultancy (NSE:TCS). Upon the […]

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BPOs Increasing Acquisition of Captive Client Centers

Last June, I wrote an article about UBS (NYSE: UBS) exploring a sale of its BPO and KPO units. In the second week of October, Cognizant Technology Solutions Corp. (NASDAQ: CTSH) bought UBS’ India-based captive service provider for $75 million. Not only is the acquisition an indicator of the continuous growth of the outsourcing industry, it also indicates the increasing number of BPO players acquiring captive client centers. Investors respond positively to such acquisitions. As last October 14th Cognizant’s stock was performing at $39.67, the following day when the announcement of Cognizant’s acquisition of UBS’ India Service Centre Private Limited […]

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Outsourcing Firms Quarter Results UP

With the United States market still in slump, businesses project difficulties in profit increase in the next 7 years. Job cuts continue in the US and the rate of job creation of 25 per year is not sufficient to offset job losses in the next 5 years. On the other side of the world, Indian outsourcing firms show an opposite trend. Global IT service providers such as Infosys which provides technical consulting, design and development of business solutions have been aggressively increasing their workforce. Last week, the company reported that in the second quarter it has hired 6,069 people offsetting […]

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