Posts tagged "Convergy’s"

Emerged Outsourcing City Expected to Keep Talent Pool Healthy

What interests contact center services providers to put up facilities in different areas across the globe, primarily India and the Philippines, is the amount that they can save from their company’s expenditures. However, this is not the only reason why companies seek providers who are either based offshore or who has a facility offshore. It is their cultural affinity and the impeccable quality of the service they render to their clients which drives businesses to turn to outsourcing companies. For business process outsourcing companies, especially voice solutions providers, must make it a point to ensure the efficiency and quality of […]

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Philippines Continues to Attract Contact Center Providers

As reported in December 2010, just before the year of 2010 comes to an end, the Asian-country Philippines has already exceeded its Indian competitors when it comes to the area of contact center outsourcing. India usually comes to mind when outsourcing is being discussed, especially because of the cheap costs the Indian outsourcing firms offer their clients. However, this is no longer the case as the Philippines is now regarded as the top destination for call center outsourcing. What is it about the Philippines that attract those who are interested to outsource their voice support? Indian contact centers indeed offer […]

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Contact Center Developments Encompass Businesses Conducted on a Virtual Scale

The call center industry has been present in the market for so many years already and its extensive presence in the industry has promoted innovation and expansion within the industry. This has brought about changes in the market, especially now that companies are constantly looking for ways on how to conduct their processes seamlessly and more efficiently. Part of its innovation as well, is the emergence of and virtual call centers and its acceptance into mainstream contact center processes. Xerox (NYSE:XRX) company Affiliated Computer Services (ACS) announced that it has entered into an agreement to acquire European customer service provider […]

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Companies Shifting Call Center Services In-House

When companies found that they could successfully shift operations of call center services to call center outsourcing provider’s years ago, many jumped at the chance, fueling an outsourcing boom to places such as the Philippines and India.  Now however, some companies are choosing to go with an in-house model for call center operations, moving away from the outsourcing trend. Communications services provider, Securus Technologies, Inc., decided to just that as they announced on the 6th of January that they have completed the transformation of their call center operations.  The company set up a 225 seat call center in Texas to […]

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Outsourcing Companies Bet On Home Based Call Center Agents

When companies began adopting home based models, the goal was to reduce costs within the company by encouraging flexible work sites and times, while reducing overhead costs.  A goal much attuned to the ever growing business of outsourcing.  And while the adoption of home based work has been minimal as compared to outsourcing work, it has been gaining renewed attention among companies, not only among private companies, but also outsourcing companies looking to become even more competitive, especially in the already highly competitive call center services outsourcing market. Nashville headquartered company, Sitel, is one company who is currently adopting a […]

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