Emerged Outsourcing City Expected to Keep Talent Pool Healthy
What interests contact center services providers to put up facilities in different areas across the globe, primarily India and the Philippines, is the amount that they can save from their company’s expenditures. However, this is not the only reason why companies seek providers who are either based offshore or who has a facility offshore. It...
Philippines Continues to Attract Contact Center Providers
As reported in December 2010, just before the year of 2010 comes to an end, the Asian-country Philippines has already exceeded its Indian competitors when it comes to the area of contact center outsourcing. India usually comes to mind when outsourcing is being discussed, especially because of the cheap costs the Indian outsourcing firms offer...
Contact Center Developments Encompass Businesses Conducted on a Virtual Scale
The call center industry has been present in the market for so many years already and its extensive presence in the industry has promoted innovation and expansion within the industry. This has brought about changes in the market, especially now that companies are constantly looking for ways on how to conduct their processes seamlessly and...
Companies Shifting Call Center Services In-House
When companies found that they could successfully shift operations of call center services to call center outsourcing provider’s years ago, many jumped at the chance, fueling an outsourcing boom to places such as the Philippines and India. Now however, some companies are choosing to go with an in-house model for call center operations, moving away...
Outsourcing Companies Bet On Home Based Call Center Agents
When companies began adopting home based models, the goal was to reduce costs within the company by encouraging flexible work sites and times, while reducing overhead costs. A goal much attuned to the ever growing business of outsourcing. And while the adoption of home based work has been minimal as compared to outsourcing work, it...
Outsourcing Companies Sell Subsidiaries in a Bid to Specialize Rather than Diversify
A number of outsourcing companies have sold or are now selling their subsidiaries after less than stellar performance these past few months. In what had been previously hailed as the need for diversity in outsourcing offerings, some companies are now realizing that they may have bitten off more than they can chew. The most recent...
First Quarter 2010 Part 4 of 4: Strategic Outsourcing Partnerships Abound in March
What have certainly abounded this first quarter are the strategic partnerships that have been formed among different types of companies across the industry. Efforts to diversify their product offerings are at the root of this trend as competition for outsourcing contracts increases. Just for this quarter alone, there has been a surge in strategic partnerships...
First Quarter 2010 Part 1 of 4: New Outsourcing Techniques in Play
For the first quarter 2010, expectations and estimates are high, buoyed by the continued recovery of the economy from the recession. And although there have been job cuts and closing of centers in some outsourcing companies such as Convergys (NYSE:CVG) who is laying-off of 677 people in Albuquerque in the US as it closes its...
2010 Trends on Outsourcing Strategies
Contrary to what some naysayers of outsourcing are saying, the industry is alive and well, and it seems that it’s going to stay for a long while yet. As mentioned in a previous article, competition in outsourcing is becoming very stiff now, what with the industry expanding, as is what professional services firm Pricewaterhouse Coopers...
Tech and Outsourcing Industries Bound for More Business in 2010
As a follow-up to a recent article, the IT Industry is riding the wave of change in all fronts from operations upgrades and expansions to more adverse developments, and on what better board could it have ridden on but the outsourcing community. Outsourcing giants China and India take the lead in this revolution. According to...
Convergys to Lay Off Workers, Moving Jobs to the Philippines
A day before the release of the 4th quarter financial results of outsourcing company Convergys Corporation (NYSE:CVG), they announced plans to lay off many of its employees, without disclosing how many and which locations would be affected. The company calls it a “fine-tuning” of its business, as a form of global restructuring to align the...
Philippines in the BPO Limelight
“Not just a place to take a vacation”- that’s what the Philippines is now becoming with the trend of the BPO sector in the country. Right now the Philippines ranks 2nd in the offshore BPO services globally. The country would be hosting its first Outsourcing summit organized by the Business Processing Association of the Philippines...
