Evolving Technologies Leading Improvements in the Call Center Outsourcing Space
With the rapid evolution of technology and communication, fields such as the outsourcing industry have had to adapt to changing technologies. Outsourcing companies have had to innovate as well as invest in newer and better solutions, in order to keep up with our changing world. But one of outsourcing’s sectors most influenced by the evolution...
Philippine Contact Centers Surpass Indian Competitors
When one talks about outsourcing, it is India that usually comes to mind. It cannot be denied that India has the largest market for outsourcing firms. Last October 26, 2010, we published an article entitled “Philippines Continues to Live Up To Offshoring Destination Of The Year Title“, which reported that despite having been given the...
CRM Outsourcing And The Need For Excellent Customer Service
New industries are emerging in the CRM outsourcing space. This is according to independent consulting research and analysis firm, Ovum. The new report, released on the 12th of October, advised that healthcare, government and utilities are slated to have the strongest growth in customer relationship management (CRM) for 2011, in terms of demand. According to...
Contact Center Outsourcing Stages Comeback
Contact center outsourcing is expected to make a comeback. With the global financial crisis concluded and countries continue their recovery, outsourcing destinations such as the Philippines, Australia and Chile, are expecting a better outlook for offshore contact center services this year and the next. According to the Contact Center Association of the Philippines or CCAP...
Industry expert: the Web is going to be our next contact center
There are a lot of factors affecting the ever-increasing pressures that resulted to intense competition in the global outsourcing industry. New trends in business operation strategies, more interactive business relations among market players, as well as the customers’ increasing involvement in maintaining the quality of products and/or services continue to demand efficient and productive measures...
