Posts tagged "contact center outsourcing"

4 Most Commonly Outsourced Contact Center Services

4 Most Commonly Outsourced Contact Center Services

Contact centers offer a wide-range of services to companies that choose to outsource. Here are four most commonly outsourced contact center services that we have listed.

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How do you know when to outsource your customer service department?

How do you know when to outsource your customer service department?

A business owner needs to know when to outsource his or her client contact services. Internal services can sometimes be inefficient or costly, which reflects poorly on a company.

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How to Reduce Volume of Calls and Increase Customer Advocacy

As a contact center services provider, a company must have a specific format on how to keep track of the performance of their employees and at the same time their business. The matrix must be able to determine whether their current work processes could affirm that it can yield positive results for them. Outsourcing companies rely on their call center outsourcing agents to deliver a reasonable amount of productivity and it is often measured according to the metrics and standards agreed upon by the solutions provider and the client before the project commences. Employee training contributes a huge deal to […]

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US Senate Votes, Stops Anti-Outsourcing Bill

Earlier this year, the outsourcing industry has been surrounded by the buzz that the Anti-Outsourcing Bill was proposed. Throughout the course of the proposition of the said law, it has been the center of political discussions between Democrats and Republicans. The bill was proposed to encourage American companies to host their contact centers within the boundaries of the United States instead of looking for outsourcing solutions providers outside the United States, particularly in India and in the Philippines. It has been known to most people who have been following the industry that the Philippines has been considered as the top […]

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Emerged Outsourcing City Expected to Keep Talent Pool Healthy

What interests contact center services providers to put up facilities in different areas across the globe, primarily India and the Philippines, is the amount that they can save from their company‚Äôs expenditures. However, this is not the only reason why companies seek providers who are either based offshore or who has a facility offshore. It is their cultural affinity and the impeccable quality of the service they render to their clients which drives businesses to turn to outsourcing companies. For business process outsourcing companies, especially voice solutions providers, must make it a point to ensure the efficiency and quality of […]

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