BPO Industry Remains Strong, Growth Expected Ahead
The outsourcing industry has been widespread across the globe and it seems that there is no stopping this industry that has helped businesses to get things done at an amount that is not heavy on the pocket. One of the popular services that businesses seek within the outsourcing industry is the solutions offered by contact...
How A Contact Center Can Help Your Business
Call center – two words that actually bring India and the Philippines to the minds of those who are familiar with the outsourcing industry and get them to think of the wide range of solutions that they can do with a call center service provider. However, as for others who are unfamiliar with the industry,...
The Four Stages of Outsourcing: Part I
(This is the first of two parts discussing the four stages of outsourcing.) Almost all partnerships that have been successful went through phases that define the actual process of engaging with each other, and that does not exempt the industry of outsourcing. Outsourcing could probably be considered as the industry that rely on solutions providers’...
Contact Centers Must Invest in Training To Lessen Talent Pool Saturation
Companies providing call center services are usually the type of companies that conducts mass hiring to attend to the growing demand for customer service and for sales outsourcing. As companies, especially those businesses who need to maintain constant customer relation, a reliable team who will be the front-liner for their business is important. The search...
Philippines Continues to Attract Contact Center Providers
As reported in December 2010, just before the year of 2010 comes to an end, the Asian-country Philippines has already exceeded its Indian competitors when it comes to the area of contact center outsourcing. India usually comes to mind when outsourcing is being discussed, especially because of the cheap costs the Indian outsourcing firms offer...
