Posts tagged "call center"

Why is India Losing 70% of Call Center Business to the Philippines

Why is India Losing 70% of Call Center Business to the Philippines

India is losing 70% of its call center business to the Philippines and Eastern Europe. If this trend continues, India may lose up to $30 billion in foreign exchange revenue in the next decade unless it steps up to its competitors. Here are some reasons why.

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Calamities Do Not Necessarily Equate to Loss of Business

The latter part of the year means it is rainy season for a specific part of the globe, which is where majority of the outsourcing companies are located. We have previously written about the blackout in India and it relays the recent issue about India’s electric consumption being over the top and causing alarm to both residents and businesses in the country, primarily those who engage with international businesses like that of the outsourcing industry. But it is not only the power shortages that companies should prepare for because there are also natural calamities that may happen which can also […]

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How to Reduce Volume of Calls and Increase Customer Advocacy

As a contact center services provider, a company must have a specific format on how to keep track of the performance of their employees and at the same time their business. The matrix must be able to determine whether their current work processes could affirm that it can yield positive results for them. Outsourcing companies rely on their call center outsourcing agents to deliver a reasonable amount of productivity and it is often measured according to the metrics and standards agreed upon by the solutions provider and the client before the project commences. Employee training contributes a huge deal to […]

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BPO Industry Remains Strong, Growth Expected Ahead

The outsourcing industry has been widespread across the globe and it seems that there is no stopping this industry that has helped businesses to get things done at an amount that is not heavy on the pocket. One of the popular services that businesses seek within the outsourcing industry is the solutions offered by contact center services providers. Given the success of such service, it is unlikely for the industry to not have detractors. There have been companies and key individuals or groups who are against the idea of outsourcing. We cannot change the fact that there will always be […]

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How A Contact Center Can Help Your Business

Call center – two words that actually bring India and the Philippines to the minds of those who are familiar with the outsourcing industry and get them to think of the wide range of solutions that they can do with a call center outsourcing service provider. However, as for others who are unfamiliar with the industry, they would probably view call center as just simply a provider of customer service solutions. Many contact center outsourcing companies today have already expanded their service offerings and developed innovative solutions to interested companies, which no longer limits them to approach companies who are […]

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