Calamities Do Not Necessarily Equate to Loss of Business
The latter part of the year means it is rainy season for a specific part of the globe, which is where majority of the outsourcing companies are located. We have previously written about the blackout in India with “Massive Blackout in India Tests Outsourcing Companies’ Back-up Plan” as the title of the article. The article...
How to Reduce Volume of Calls and Increase Customer Advocacy
As a contact center solutions provider, a company must have a specific format on how to keep track of the performance of their employees and at the same time their business. The matrix must be able to determine whether their current work processes could affirm that it can yield positive results for them. Outsourcing companies...
BPO Industry Remains Strong, Growth Expected Ahead
The outsourcing industry has been widespread across the globe and it seems that there is no stopping this industry that has helped businesses to get things done at an amount that is not heavy on the pocket. One of the popular services that businesses seek within the outsourcing industry is the solutions offered by contact...
How A Contact Center Can Help Your Business
Call center – two words that actually bring India and the Philippines to the minds of those who are familiar with the outsourcing industry and get them to think of the wide range of solutions that they can do with a call center service provider. However, as for others who are unfamiliar with the industry,...
BPO Recruitment Runs Year-Round
February is a little bit longer this year as compared to the other years as 2012 is a Leap Year – which means that businesses have an additional day to seal deals to add to their monthly portfolio. However, as businesses look at the additional day as an opportunity to add value to their month...
Philippines, India Remain Top Choices for Contact Center Outsourcing
The amount of outsourced work to the Philippines has significantly increased over the past couple of years. The types of work being outsourced to destinations such as the Philippines, India, Egypt and now, the other countries in the BRIC region – as they are considered to be emerging destinations as well – varies, ranging from...
Offshore Call Center Industry Faces Looming Threats to Future Opportunites
The Philippines has been declared as the top destination for the call center outsourcing industry after having surpassed its Indian competitors. There have been a couple of reasons provided as to why the Philippines is regarded as such. In an article published in Outsourcing Insider entitled “Philippine Contact Centers Surpass Indian Competitors”, we have discussed...
Industry Forecast for the Growth Rate of Healthcare Outsourcing
Over the past years, healthcare outsourcing has been discussed by different groups of people mainly because of the changes in the healthcare policies in the United States. The healthcare outsourcing industry may seem small as compared to the other branches of outsourcing, such as the call center outsourcing industry. The market for healthcare outsourcing is...
Contact Centers Determined to Expand, Looks at Acquisitions
The contact center industry continues to work its way towards the core of other industries, making it now an essential part of a company’s processes. As the contact centers today seem like an essential part of a company, especially for those in the retail industry, outsourcing companies that provide call center services now look at...
Philippines Continues to Attract Contact Center Providers
As reported in December 2010, just before the year of 2010 comes to an end, the Asian-country Philippines has already exceeded its Indian competitors when it comes to the area of contact center outsourcing. India usually comes to mind when outsourcing is being discussed, especially because of the cheap costs the Indian outsourcing firms offer...
Tips for Better Contact Center Employee Management
A contact center may sound easy to run: you set up a center, you hire the best people available in the market to conduct customer support, and you give them the best equipment available to you. Sounds simple, right? Well, it’s not really. There are companies that concentrate solely on the call center business for...
Companies Shifting Call Center Services In-House
When companies found that they could successfully shift operations of call center services to call center outsourcing provider’s years ago, many jumped at the chance, fueling an outsourcing boom to places such as the Philippines and India. Now however, some companies are choosing to go with an in-house model for call center operations, moving away...
