Contact Centers Determined to Expand, Looks at Acquisitions
The contact center industry continues to work its way towards the core of other industries, making it now an essential part of a company’s processes. As the contact centers today seem like an essential part of a company, especially for those in the retail industry, outsourcing companies that provide call center services now look at...
Contact Center Developments Encompass Businesses Conducted on a Virtual Scale
The call center industry has been present in the market for so many years already and its extensive presence in the industry has promoted innovation and expansion within the industry. This has brought about changes in the market, especially now that companies are constantly looking for ways on how to conduct their processes seamlessly and...
More Industries Turn To Back Office Outsourcing
Outsourcing of back office processes such as data entry services remains one of the easiest functions to outsource as more companies are learning, becoming a popular choice to outsource for various industries. Back office outsourcing is now seeing increasing adoption among different verticals including the banking and asset management sectors. Almost a year ago, the banking...
Outsourcing Companies Proceed With Expansion Plans
Despite the news that Teletech (NASDAQ:TTEC) has recently reduced its manpower in an office in Amherst, Nova Scotia, it seems that the business process outsourcing industry is still booming with expansion plans. The global industry expansion is already moving forward and the key industry players have also been taking advantage of the global economy’s recovery....
Call Center Outsourcing And Its ‘Outsourced’ Moments
Call center services are a mainstay in the outsourcing industry, thus it is hardly surprising that when broadcasting network, NBC, released the pilot for Outsourced, the show that it terms, ‘at once reverent and irreverent’, it featured the call center setting with the premise of the story being that the US order taking call center...
2010 Trends on Outsourcing Strategies
Contrary to what some naysayers of outsourcing are saying, the industry is alive and well, and it seems that it’s going to stay for a long while yet. As mentioned in a previous article, competition in outsourcing is becoming very stiff now, what with the industry expanding, as is what professional services firm Pricewaterhouse Coopers...
2008 HP-EDS Merger in Top Ten Business Deals of 2009
Keeping abreast with the world is certainly a difficult job, especially now with social media, blogs and other such sources all over the place; it’s becoming difficult to know exactly where to look. I myself have different favored sources of information, including those for news headlines, and social media, that I search regularly. On one...
Outsourcing Firms Quarter Results UP
With the United States market still in slump, businesses project difficulties in profit increase in the next 7 years. Job cuts continue in the US and the rate of job creation of 25 per year is not sufficient to offset job losses in the next 5 years. On the other side of the world, Indian...
Tech Companies IBM, Xerox and Dell Run After Business Process Outsourcing Firms
In an aggressive attempt of major technology manufacturing firms to diversify its markets for more consistent revenue streams, they have been buying and bidding for business process outsourcing services firms. Last month alone, technology giants Xerox (NYSE:XRX) and Dell Inc. (NASDAQ: DELL) have reported their acquisition of services companies, Affiliated Computer Services Inc. (NYSE:ACS) and...
