Posts tagged "ACS"

Contact Centers Determined to Expand, Looks at Acquisitions

The contact center industry continues to work its way towards the core of other industries, making it now an essential part of a company’s processes. As the contact centers today seem like an essential part of a company, especially for those in the retail industry, outsourcing companies that provide call center services now look at ways how to capture the growing demand for contact centers. One way as to how outsourcing companies try to cope with the ever changing demand for contact center solutions would be to expand their service offerings. However, expanding one’s service offerings, through the modification of […]

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Contact Center Developments Encompass Businesses Conducted on a Virtual Scale

The call center industry has been present in the market for so many years already and its extensive presence in the industry has promoted innovation and expansion within the industry. This has brought about changes in the market, especially now that companies are constantly looking for ways on how to conduct their processes seamlessly and more efficiently. Part of its innovation as well, is the emergence of and virtual call centers and its acceptance into mainstream contact center processes. Xerox (NYSE:XRX) company Affiliated Computer Services (ACS) announced that it has entered into an agreement to acquire European customer service provider […]

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More Industries Turn To Back Office Outsourcing

Outsourcing of back office processes such as data entry services remains one of the easiest functions to outsource as more companies are learning, becoming a popular choice to outsource for various industries.  Back office outsourcing is now seeing increasing adoption among different verticals including the banking and asset management sectors. Almost a year ago, the banking industry drew attention as a report from research and consulting firm Marketsandmarkets found that US banks are outsourcing bank office processing duties at an increasing pace with growth estimates at $67.2 billion in 2015 from $38.1 billion in 2008, with IBM (NYSE:IBM) and Accenture (NYSE:ACN) […]

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Outsourcing Companies Proceed With Expansion Plans

Despite the news that Teletech (NASDAQ:TTEC) has recently reduced its manpower in an office in Amherst, Nova Scotia, it seems that the business process outsourcing industry is still booming with expansion plans. The global industry expansion is already moving forward and the key industry players have also been taking advantage of the global economy’s recovery. Just before the month of October ended, Genpact (NYSE:G), a provider of business process and technology management, released a statement that they are now expanding in Wilkes-Barre, Pennsylvania. “When we invest our resources wisely, we attract private dollars that might otherwise go elsewhere. As in […]

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Call Center Outsourcing And Its ‘Outsourced’ Moments

Call center services are a mainstay in the outsourcing industry, thus it is hardly surprising that when broadcasting network, NBC, released the pilot for Outsourced, the show that it terms, ‘at once reverent and irreverent’, it featured the call center setting with the premise of the story being that the US order taking call center was moved offshore into India.  But while the plot of the show Outsourced is purely fiction, latest news among call center outsourcing companies do remind us that, no matter how loosely, Outsourced is still based on real life. On the 26th of October, Nashville based […]

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