Philippines in the BPO Limelight
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“Not just a place to take a vacation”- that’s what the Philippines is now becoming with the trend of the BPO sector in the country. Right now the Philippines ranks 2nd in the offshore BPO services globally. The country would be hosting its first Outsourcing summit organized by the Business Processing Association of the Philippines (BPAP) where delegates from around the globe would be able to discuss the direction of the industry. As the hosting country, this provides the Philippines with the golden opportunity to showcase its assets and advantages as a choice for outsourcing needs which includes geographical preference, cost and quality of labor.
Furthermore, three major companies have had major developments to show further interest in the Philippines as a significant base of their operations and services.
First up is the International Business Machines Corporation (NYSE: IBM) which plans to upgrade its global delivery centre in the Philippines. Currently the country is IBM’s 4th highest earning site globally. Some of the services provided by here include consulting, IT application management and global technology services in the form of call center activities.
Accenture (NYSE: ACN) is starting to re-hire offset employees due to the global economic crisis. It is set to get back 20% of the 500 workers it had laid off recently and is looking at improving its revenue earnings by optimizing its IT resources.
Lastly Convergys Corporation (NYSE: CVG) announced the completion of its 5th site in San Lazaro, Manila. This new operations provides more job opportunities to accommodate the increasing demand of its services. The said center can house up to 740 employees.
In connection to an anticipated continued growth of BPO in the country, BPAP is eyeing Visayas, particularly Iloilo and Guimaras to be the next hubs for the BPO industry. This would provide for employment opportunities for graduating students in that area.
This is good news as developing other areas in the country would not only provide growth for the industry but to the region as well. This would allow for a continued development of areas that are feasible and success in such endeavours have a ripple effect in the community providing incentive for other local enterprises to grow as well and view the potential of other domestic locations. Also having another hub should help in stopping the continuous influx of graduates from those areas into Metro Manila. Hopefully, other parts of the country could be developed to accommodate BPO and other industries as well.
Author: John V.
Tags: Accenture, ACN, BPO, call center, Convergy's, Covergys Corporation, CVG, IBM, International Business Machines Corporation, Outsourcing, outsourcing needs, philippines
September 15th, 2009 at 12:30 pm
[...] original here: Philippines in the BPO Limelight By admin | category: consulting companies | tags: association, biggest, business, [...]
September 15th, 2009 at 3:32 pm
In a business scenario changes and transforms every other day.Business needs to grow with each day and stagnation is actually a stranglehold. With cost of manpower and infrastructure rising up steadily.Outsourcing is an important tool as it helps to maximize your revenue and minimize your expenses.So,that Business Process Outsourcing is a best way to solve any kind of business problem.
September 15th, 2009 at 4:48 pm
[...] Go here to see the original: Philippines in the BPO Limelight | Ou… [...]
September 23rd, 2009 at 1:35 am
There are many places in the Philippines to visit other than Manila, Cebu City is a prime tourist as well as business destination. Possibly the oldest center of trade and commerce with the West in Southeast Asia region, Cebu is the home of opportunities that are both prized and proven.
September 23rd, 2009 at 1:37 am
Global business leaders IBM and Convergys should prove to be prime examples how talents for success can be harnessed in the Philippines.
The quality of human resources, the corporate culture, the infrastructure are at par with the requirments in the West, however at reduced cost which brings on best value for business.
September 25th, 2009 at 4:06 am
This article is right in mentioning that there are still promising BPO frontiers in the Philippines, like Iloilo and Guimaras.
Investing into the trainable human resources the Visayas can offer is an opportunity to be well-considered.
November 17th, 2009 at 4:37 pm
Yo! New visitor here. I agree with the post. Philippines is one of the most promising BPO in ASIA. AT&T is one of the companies who noticed the potential BPO frontier in the Philippines. Great post
January 11th, 2010 at 5:11 am
Philippines has really something that we could be proud of. Not only people here are hospitable also there are place where a a lot BPO sectors establish business here.
January 19th, 2010 at 10:52 am
Hello,
Now the new sprouting countries in BPO sector are Philippines and China. These two countries have been steadily performing in BPO like India, It proves that BPO has become on the leading business in the World.
January 20th, 2010 at 2:10 am
Nice stuff here. i completely agree with this. Without much fun fare, global marketing and globe trotting, the Philippines became a natural choice and a preferred destination by Global Business Process Outsourcing (BPO) companies today. This phenomenon came about just through word of mouth from existing BPO players in the country. After setting their back offices in country BPO global players learned from their back office experiences how world class the Filipinos were when it comes to the voice services. BPO companies realized how Filipinos were excellent in their command of fluent English with a neutral accent. -Jaime-
January 21st, 2010 at 3:18 am
I think that Philippines has what it takes to be the number 1 outsourcing hub in the world because of high-quality skills and work done. We hope that sooner, there will be more outsourcing companies to build and offer many jobs for the Filipinos.
February 18th, 2010 at 3:02 am
We all know that BPO is the fastest growing industry today especially in some other parts of Asia just like India, China, Philippines and Malaysia. So, it is time for the Philippines to shine with BPO.