We have just added our new ROI tool to our website, aimed at assisting managers or decision makers like you estimate the ROI on BPO projects. Check it out at www.infinit-o.com/roi-assessment/. We have combined some of the elements of our other online tools including our Outsourcing Feasibility Assessment. We believe...
Many Filipinos were greatly affected by typhoon Yolanda that rendered lives lost and thousands injured. While many died, many also survived. Let’s help those who survive rebuild their homes, and their dreams.
Here are some interesting facts on the supply and demand of Filipino nurses, where, the supply clearly overshadows the demand. More and more nursing graduates and registered nurses are forced to take a different path because of the lack of job openings in their chosen degree.
If you think that Big Data is only for large corporations, think again. Small businesses can boost their products and services by simply utilizing Big Data. Here are 5 benefits your small business can gain from Big Data.
E-commerce is rapidly entering into the mainstream of business life, requiring companies to quickly act to support the processes of purchasing online or in stores using mobile devices. With the proliferation of mobile technology, businesses need to invest in infrastructure that embraces changes in customers' buying habits.
Compared to other industries, healthcare faces greater pressures on matching labor supply with service demand. To meet the accelerated demand for healthcare services, innovations on workforce are being tested.
An emotion analytics company has come up with a software that can algorithmically detect emotions through the person’s voice intonations. Could this technology be enough to make a call center agent’s job easier?
A BPO company that specializes in financial services can help small enterprises achieve their desired level of efficiency without having to contribute time and face financial hardships to find employees with requisite expertise to handle the organization’s accounting needs.
We have rounded up the Top 10 inspiring Zappos customer support stories that will challenge businesses how to become better at offering first-rate customer service experience.
Beyond the doctors and nurses who ensure your physical welfare, there’s also an entire backdoor industry that works 24/7 to make sure that medical processes and operations are running smoothly.