Latest entries

Why Samsung Deserves an Oscar for Best Marketing

Why Samsung Deserves an Oscar for Best Marketing

Last week, 43 million people tuned into the 2014 Oscars hosted by Ellen DeGeneres, making it the most-watched Academy Awards show in the last 10 years. We all know which films and actors brought home the biggest awards that night,but the biggest winner was neither a film nor an actor, it was a phone brand that took the most retweeted selfie in history – Samsung.

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3 Simple Ways for Small Businesses to Monitor Their Customers

3 Simple Ways for Small Businesses to Monitor Their Customers

Small businesses can monitor their customers without too much effort. We have noted three simple ways for any small business to oversee their client base.

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How the Contact Center Service in the Philippines Differs from Other Countries

How the Contact Center Service in the Philippines Differs from Other Countries

Manila, Philippines has recently made headlines for being the top 2 outsourcing destination in the world. Just a few months before that news broke out, the Philippines was reported to be the new contact center capital of the world, overtaking India as a top destination hub for contact center services. What kind of contact center service do Filipinos provide that makes them the better agents than those of other countries?

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Improving Customer Experience through Big Data Analytics

Improving Customer Experience through Big Data Analytics

The improvement of customer experience can be achieved not only through enhancing customer service support but also through understanding the data gathered via Big Data Analytics.

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Industries That Spend The Most Time on Customer Service

Industries That Spend The Most Time on Customer Service

The Internet has made it more difficult to run a business today than how it was decades ago. With every person on the planet going online, a single post in Facebook, a 140-character tweet, or a review in a personal blog that goes viral can make or break a brand’s image to thousands of users who could have been their customers in the future. Based on how much customers love them, here are the industries that spend the most time on customer service:

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