Business decision-makers are often faced with the challenge of choosing the right partner among many outsourcing companies across the globe. Below are the reasons why I believe you should choose solutions providers who are based in the Philippines and how Philippine solution providers are different from the other outsourcing destinations.
The Philippines has found its niche markets. Process outsourcing companies in the Philippines offer various solutions but the country’s strength lies in business process and knowledge-based solutions. While other outsourcing destinations boast of their expertise in IT-related and software outsourcing solutions, the Philippines takes pride in its expertise on customer service solutions and back office solutions. The Philippines is now easing its way into the software outsourcing sphere, by placing more emphasis on science and math in its education system. The Philippines is beginning to emerge as a strong competitor for IT services as well.
High literacy rate among workforce. India and China may be over the top when it comes to their manpower pool but the Philippines’ National Capital Region, where most of BPO offices are located, boasts of a functional literacy rate of 94.0 per cent. According to the National Statistics Office, “58 million out of the estimated 67 million Filipinos … are functionality literate, meaning they can read, write, compute and comprehend.”
Strong telecommunications infrastructure. The Philippines has a world-class telecommunications infrastructure that is perfect for running businesses on a 24×7 basis. Even though research suggests that India’s bandwidth system is reliable, this is an area which the Philippines prove to be a strong contender as well. Infrastructures in both Tier 1 and Tier 2 cities are exceptional and rarely experience service interruptions.
Filipinos are customer-oriented. Filipinos customer-orientation is a result of the characteristic that Filipinos are culturally known for, which is “Malasakit”. Aside from being fluent in English, this is what makes the Philippines a better choice for businesses that are looking to outsource their customer service or technical support solutions. Malasakit is embodied by a person who shows concern or care towards another person and is committed to bringing the best out of the people they are acquainted with.
You don’t need to micromanage your Philippine offshore team. With the Philippines workforce, business owners can be assured that the quality of work will remain high even without the need to supervise the offshore teams closely. Filipino workers have high work standards, integrity and sincerely care about their customers’ success.
If you have any experience of outsourcing to the Philippines, we would like to hear about them. You may share your thoughts with us in the comments section below.
Author: Jamee C.
9 comments
edtemple says:
Oct 4, 2012
I do believe that filipinos still has this hospitality kind of treatment, whether at home or at the office. They treat you more than just a client, with its polite manner, low tone and calm voice. Which is why I recommend the Philippines as an outsourcing it companies that can provide a quality output and relevant scores for my business.
OutsourceManila says:
Oct 4, 2012
Philippines has always been one of the best when it comes to outsourcing services. Great article! Keep up the good work!
hakeemfarmer says:
Oct 6, 2012
outsourcing destinations boast of their expertise in IT-related and software outsourcing solutions, the Philippines takes pride in its expertise on customer service solutions and back office solutions.
Thanks for sharing this..
Jess says:
Oct 9, 2012
Other countries chooses Philippines because Filipinos are good in communication and fluent in english.
Matt Canty says:
Nov 2, 2012
Thank you Sharing!
Philippines is indeed one of the strategic location that can easily be access with different country in Asia and abroad. Technology in the Philippines are advance that is why most of the big companies from abroad continue to establish and innovate their system to support the users demands either local or abroad.
While, Most of the Filipino people are educated, highly trained and skilled. Well verse in conversational in English. BPO Workers, Designers and Programmers are also well trained to comply the need of a system for a business or corporate. Outsource webmasters in the Philippines are increasing because of the abilities and skills of the Filipinos.
Sybil says:
Nov 13, 2012
Outsourcing to the Philippines is an effective business strategy to reduce labor, infrastructure and overhead expenses without having to sacrifice the quality of services provided.
Charles Crawford says:
Dec 5, 2012
Most skilled individuals come for a cost and the same is determined when is outsourcing done.
Logan Carter says:
Jan 2, 2013
Continue to keep in your mind that outsourcing service suppliers have to have entire and appropriate information and facts being capable to present you with sensible proposals also to estimate a reasonable price tag.
DiarieSun says:
May 3, 2013
I agree. Filipino workers are the best among the workforce of other countries it that is because Filipinos are collaborative people, they are said to one of the most easy to get along with in the world. Moreover, Filipinos are motivated, inspired and hard working people. In addition to that, I read an article containing today’s achievement of Philippines to Outsourcing, According to Tholons 2013 Top 100 Outsourcing Destinations, Philippines were among the most promising Southeast Asian destinations in 2012. the Philippines remains to have the most vibrant IT-BPO industry, led by the emerged outsourcing destinations in the country, Manila NCR, which claimed the third top outsourcing destination spot in this year’s List, and deposing India’s Delhi NCR (now 4th). Cebu City has likewise increased one notch in the List, from 9th place to 8th spot. In 2012, the Philippines IT-BPO industry was fueled by increased new investments from large and mid-sized foreign providers, as well as greater expansions of established locators and captives across many of the country’s established delivery locations. And I think Philippines deserves it.