The downpour isn’t a torrent anymore …The world is still recovering from the effects of the global economic crisis. And while it may be years until everybody’s able to go back to pre-crisis form, most industries, including the outsourcing industry, now have a sunny outlook for the future.

A day before the release of the 4^th quarter financial results of outsourcing company Convergys Corporation (NYSE:CVG), they announced plans to lay off many of its employees, without disclosing how many and which locations would be affected.