When done right, outsourcing a service can reap plenty of benefits for a company. Here are effective outsourcing techniques and success tips to ensure a better outsourcing for your business and help you achieve the results you want.
2014 is a great year for the Philippine Outsourcing industry. Tholons, a US-based strategic advisory firm for global outsourcing and investments, ranked Manila as the second best outsourcing destination in the world, with Bangalore still in the top spot for another year.
Crowdsourcing and outsourcing offer the same important service to businesses: taking over baseline work that you would otherwise have to do in-house. However, there are major differences between the two that need to be realized before you move forward with either option.
Call center lay-offs have recently happened in Leadamorphosis in Cebu, Ann Arbor in the US and Sears Canada where more than a thousand employees saw themselves jobless at the beginning of the year. Is there job security in the call center industry? Let us find out.
It’s a mistaken notion among businesses that data is at a higher security risk when handled by home-based agents. Let us demystify this “Home-Based Agents vs. Data Security” mindset and see how this could work to your company’s benefit.
Contact center outsourcing vendors and their clients need to be aware of these four principal trends for 2014, according to Ovum's report entitled 2014 Trends to Watch: Front-Office BPO.
As sharing proves the spirit of Holidays, we are happy to share with you what best describes our 2013: our hard work, our milestones, and the shoeboxes we were able to gather for IBPAP’s My Dream in a Shoebox project. Read on!
The damage has been done, however, and for outsourcing companies like us, it’s an opportunity to provide clear insights as to how to avoid such kind of letdown. Here are some tips and reminders that we, as outsourcing providers, must assess, time and again, to make sure we’re utilizing all project success ingredients.
E-commerce is rapidly entering into the mainstream of business life, requiring companies to quickly act to support the processes of purchasing online or in stores using mobile devices. With the proliferation of mobile technology, businesses need to invest in infrastructure that embraces changes in customers' buying habits.