Outsourcing Best Practices that Make the Mark
Outsourcing has been around for decades, showing no signs of going away. What it does show signs of are evolution and massive growth. It’s changing, and it’s also changing the way most companies work. Gone are the days when organizations demanded just “more productivity, more efficiency, and more savings” from their outsourcing services provider. Now...
Paradigm Shift: Not Just Providers, but Partners in Innovation
What we know about outsourcing services remains as true as they were, even before they became practically a staple in a global organization’s business toolbox. Cost reduction, increased productivity, immediate savings – all these are the results of well-implemented outsourcing solutions. There is, however, another thing outsourcing offers: innovation. Innovate or die is the challenge...
Own It: How Outsourcing Services Enhance the Brand Experience
Gone are the days when “soft metrics” and “brand marketing” were scoffed at; the paradigm has shifted. Driven by content marketing, thought leadership, and customer experience, more and more companies are looking at brands with newfound respect. The “brand experience”, of owning it to help drive business growth, sometimes puts outsourcing in a bad light....
The Art of Mix and Match: The Advantages of Outsourcing Combinations
You may already be doing it, or even just considering it. Business process outsourcing (BPO), after all, is one of the most cost-effective business strategies moving the global economy today. If you are seriously considering outsourcing, Infinit-O is here to help you. The most obvious option, though not always the most viable, is to look...
Manage Your Offshore Outsourcing Team Wisely
Having a team out of your reach can be daunting, even more if it follows a different time zone. The best offshore outsourcing partner should not be able to make you feel this way, especially because this is a strategy that can help your business. They should be able to assist you when it comes...
Outsourcing News Round Up: 2/4 – 2/8
It has been predicted in the past that countries in Latin America will emerge as BPO outsourcing destinations. Those predictions had taken place already which is not surprising at all since it is a considerable location for outsourcing because it is near the United States, one of the biggest markets of outsourcing. In Tholons 2013...
The Affordable Care Act: It could be very painful for employers, what are you going to do about it?
Are you a U.S. based business with over 50 employees? Have you thought about how you will respond to the requirements of the Affordable Care Act? If not, you better start now, especially if you are not currently providing a robust healthcare offering for your employees. Even if you are offering insurance, and you are...
How does KPO differ from BPO?
I have been asked several times to explain the difference between Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO), probably because I use the terms freely and KPO has emerged as a solid service option amongst global offshore outsourcing firms. KPO could be considered as a subset of BPO since they both pertain to...
Outsourcing News Round Up: 1/28 – 2/1
A general framework but have different ways of execution. This is business process outsourcing. Service providers are usually offering the same benefits, primarily cost savings, but may differ in handling your needs. Your approach to outsourcing must not be limited to simply gauging cost effectiveness because there are still other perspectives or standpoints to consider...
Market Research: Difference Between Humans and Automated Methods
Market research is a good investment for many types of businesses. Apart from data gathering, market research is proven to be most insightful when associated with social media and sentiment analysis. It can be conducted in-house by forming your own market research team to gather, filter and analyze large volumes of online conversations. However, many...
Reasons for Outsourcing Services Revisited
When I consult with clients, I always inquire about their motivation for outsourcing. In most cases, it is “cost savings”, but when I probe further the number of issues for outsourcing services grows. Below are some of the typical benefits or issues companies are looking at: Cost savings. The lowering of the overall cost of...
Outsourcing News Round Up: 1/21 – 1/25
Companies are always looking at ways on how they can maximize the resources available to them and one of the considerable options is outsourcing. However, the prices of the outsourcing services vary according to the country that they will tap. South Africa is one of the destinations where outsourcing is expected to rise. It has...
