Outsourcing

Philippines VS India: Which is the Better Outsourcing Destination? [Infographic]

Philippines VS India: Which is the Better Outsourcing Destination? [Infographic]

In recent years, the Philippines and India have been head-to-head in dominating the global BPO arena. While India’s still considered as the undisputed leader, the Philippines is fast gaining ground with its literate English-speaking populace, widespread government support, and concerted efforts for infrastructure improvements. With relation to this, the Associated Chambers of Commerce and Industry in India (ASSOCHAM), revealed that India’s international voice center industry arisen an approximately 50% loss in 2013, due to the increasing number of outsourced voice-support accounts preferring Filipino employees’ neutral accents. However, several major BPOs such as Aegis and companies such as Telstra and Bestbuy, […]

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Starting a Business? 5 Things You Can Outsource

Starting a Business? 5 Things You Can Outsource

Successful companies focus on what they do best. As an entrepreneur, you need to put most if not all of your energy in making strategic decisions. Focus on what you do best, and outsource the rest.

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63% of Data Breaches Caused by Bad Outsourcing Decisions – Report

63% of Data Breaches Caused by Bad Outsourcing Decisions - Report

Security firm Trustwave revealed in their 2013 Global Security Report that out of the 450 data breach investigations they’ve analyzed, 63% could be traced back to poor security infrastructures that were easily exploited by hackers.

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3 Ways Today’s Technology is Altering the BPO Landscape

3 Ways Today's Technology is Altering the BPO Landscape

Technology continues to advance and move to an even faster pace more than ever. What is considered cutting edge today is bound to become obsolete almost as soon as it is launched. Newer, faster, better ways of doing business regularly emerge at a break-neck speed and show no signs of slowing down.

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What’s Up With Outsourcing?

What’s Up With Outsourcing?

Rising labor costs play a huge factor in the success of a country’s BPO sector. These two articles show us how.

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