For the first quarter 2010, expectations and estimates are high, buoyed by the continued recovery of the economy from the recession. And although there have been job cuts and closing of centers in some outsourcing companies such as Convergys (NYSE:CVG) who is laying-off of 677 people in Albuquerque in the US as it closes its center there; the outlook still remains positive.

The downpour isn’t a torrent anymore …The world is still recovering from the effects of the global economic crisis. And while it may be years until everybody’s able to go back to pre-crisis form, most industries, including the outsourcing industry, now have a sunny outlook for the future.

A day before the release of the 4^th quarter financial results of outsourcing company Convergys Corporation (NYSE:CVG), they announced plans to lay off many of its employees, without disclosing how many and which locations would be affected.

“Not just a place to take a vacation”- that’s what the Philippines is now becoming with the trend of the BPO sector in the country. Right now the Philippines ranks 2nd in the offshore BPO services globally. The country would be hosting its first Outsourcing summit organized by the Business Processing Association of the Philippines (BPAP) where delegates from around the globe would be able to discuss the direction of the industry. As the hosting country, this provides the Philippines with the golden opportunity to showcase its assets and advantages as a choice for outsourcing needs which includes geographical preference, cost and quality of labor.

Reading the Indian mainstream news yesterday about India Inc.’s strategy to expand operations in Eastern Europe and hire multilinguals to serve the European finance and accounting sector does not surprise me anymore. In my April article, I talked about how Europe is becoming more comfortable with outsourcing not just to its neighboring countries but also to Asia particularly to the Philippines. The following month, I wrote an article on Philippine Outsourcing re-focusing its efforts to the European market instead in anticipation of US political and trade condition changes.

Each year, Black Book Research, a division of the Brown & Wilson Group, conducts surveys and reports to inform prospects, buyers, investors, analysts, government officials, corporate executives, and vendors on the state of the offshore outsourcing industry. This year, their report titled “2009: The Year of Outsourcing Dangerously” ranked the top 25 riskiest and safest offshore location.

In the midst of world financial crisis, what surprises people are no longer stories of company losses, layoffs, bankruptcies, and government bailout requests but stories of success. This month there has been more than enough layoffs and revenue losses talk even in the seemingly untouched outsourcing sector.